Effective Date: 20-01-2025
At Rainbow Eduzone, we strive to provide high-quality services and products to all our customers. We understand that sometimes things don't go as expected. This Refund Policy outlines our terms and conditions regarding refunds for services and products offered on our website.
1. Services Refund Policy
-
IT Training & Consultation Services:
- Cancellation before service delivery: If you cancel your booking or service request at least in 7 business days, you are entitled to a full refund.
- Cancellation after service delivery or partial service usage: Refunds will not be provided once the service has been partially or fully delivered. If you are dissatisfied with the service, we encourage you to contact us to discuss potential resolutions.
-
Computer Repair Services:
- Before repair begins: If you decide to cancel your repair service before any work is done, you will receive a full refund.
- After repair begins or is completed: Refunds are not provided after repair work has commenced or has been completed. If you have concerns about the repair, please contact us, and we will review the situation.
-
IT Support and Maintenance Contracts:
- Early termination: If you cancel an ongoing support or maintenance contract before the term expires, we may offer a pro-rated refund based on the unused portion of the service.
- No refund: If the service has already been fully delivered, no refund will be provided.
2. Products Refund Policy
-
New Hardware or Software Purchases:
- You may request a refund within 7 business days from the date of purchase if the product is unused, unopened, and in its original packaging.
- Products that have been opened or used are not eligible for a refund unless they are defective or damaged upon receipt.
- Defective Products: If the product is found to be defective, we will replace the product or offer a full refund within 7 business days from purchase.
-
Digital Products (e.g., software downloads, online courses):
- Digital products are generally non-refundable. However, if you experience technical issues that prevent you from accessing the product, please contact us within 7 business days, and we will do our best to resolve the issue.
3. How to Request a Refund
To request a refund, please follow these steps:
- Contact us at Near Islamia Inter College, Jalesar Rd, Firozabad, UP, 283203, 7409826673, Rainboweduzone.fzd@gmail.com
- Provide your order number, purchase date, and a description of why you are requesting the refund.
- If applicable, provide proof of the issue (e.g., a screenshot of errors or a description of service dissatisfaction).
- We will review your request and notify you of the refund decision within 7 business days.
4. Refund Processing
- Refunds will be processed using the same payment method used during the original transaction.
- Refunds may take in 7 business days to reflect in your account, depending on your payment provider.
5. Non-Refundable Items
The following items are non-refundable:
- Any services that have been fully delivered, including IT consultations, computer repairs, and training sessions.
- Opened or used hardware or software products (unless defective).
- Any digital content once it has been downloaded or accessed.
6. Changes to This Refund Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about our refund terms.
Contact Information
If you have any questions regarding our Refund Policy, please contact us at:
Abhilasha Chauhan
Near Islamia Inter College, Jalesar Rd, Firozabad, UP, 283203
7409826673
Rainboweduzone.fzd@gmail.com
